FAQ
1. What is the processing time for orders?
Processing time for all orders is 5-7 business days, excluding weekends and holidays.
2. How long does shipping take?
After processing is complete, shipping typically takes 2-5 days, depending on the destination and carrier.
3. Can I cancel my order?
Yes, you can cancel your order if it has not been shipped yet. Please contact us immediately by phone or email. Once shipped, orders are non-refundable.
4. Do you offer refunds?
No, we do not offer refunds once your order has been shipped. If you need to cancel, please do so before shipping.
5. Can I return a product?
Due to the hygienic nature of our products, we do not accept returns. All sales are final.
6. What should I do if my item arrives damaged?
If your item arrives damaged, please contact Route (our package protection service) directly, and they will assist you with a replacement or solution.
7. What happens if I provide an incorrect address?
If your address is incorrect, please contact us immediately before your order is processed or shipped. If the order is shipped to an invalid address, a store credit will be provided. If delivered to the wrong address, contact USPS or Route for assistance.
8. Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding our shipping options in the future.
9. Are your products safe for all hair types?
Yes, our products are formulated to be safe and effective for all hair types. Each product is made with natural ingredients to promote healthy hair growth.
10. What ingredients are used in your hair growth oil?
Our hair growth oil is made with 100% natural ingredients such as rosemary, which help promote thicker and healthier hair growth.
11. Can I use your products if I have sensitive skin?
Our products are made with natural ingredients, but we recommend conducting a patch test before full use if you have sensitive skin or allergies.
12. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
13. Do you offer wholesale options?
Yes, we offer wholesale options! Please visit our wholesale page or contact us directly for more information on wholesale pricing and processing times.
14. How can I contact customer service?
You can contact us via email at customerservice@kayeliseco.com for any questions or concerns.
15. Do you have any special promotions or discounts?
We occasionally run special promotions and offer discounts to our newsletter subscribers.
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